Customer Experience Manager at a Digital Bank – The People Practice

Job Title: Customer Experience Manager

Location: Lagos
Employment Type: Full-time

  About The People Practice:

We are a People and Culture focused HR company, powering Africa’s fastest-growing startups and companies. 

Qualification for the Vacancy

• A Bachelor’s Degree in a relevant field.
• Professional certifications or training in customer experience management, compliance, risk management, or related fields is a plus.
• Minimum of 5 years of experience in a customer experience or customer service management role; with at least 2 years in a leadership position.
• Proven experience in the financial services or digital banking industry.
• Strong knowledge of customer experience best practices, feedback mechanisms, and customer satisfaction metrics.
• Good knowledge of Application security, Endpoint security, Database Security, IAM and Cloud security.

How to Apply for the Vacancy

Interested and qualified candidates should: Click here to apply online

 Application Deadline

31st December, 2023.