Global Delivery Lead at Tek Experts

Job Title: Global Delivery Lead

Requisition ID: 13206
Location: Victoria Island, Lagos
Job type: Full time
Category: Information Technology

  About Tek Experts:

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

Qualification for the Vacancy

• Bachelor’s Degree or equivalent work experience required, preferred ITIL or related certifications, master’s degree is desirable, along with 10+ years of leadership and people management experience in a similar role or capacity, proven operations background.
• Professional fluency in English is essential, both written and spoken.
• Superior knowledge of multiple operational functions and principles, including customer service, production, and employee management.
• Positive track record in client relationship management, account growth, and managing and developing two levels of management and their direct reports.
• Proven ability to plan and manage operational process and related financials for maximum efficiency and productivity.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands, to analyze complex problems, interpret operational needs, develop integrated, creative solutions, and make decisions, even with limited data.
• Experience in leading high-tech fast-paced organizations through rapidly changing environments while managing multiple tasks and projects simultaneously.
• Strong People Management ability supporting company values, experience with leading multiple teams, and influence leadership while driving account growth.
• Advanced analytical, evaluative, and objective critical thinking skills.
• Strong verbal and written communication and presentation skills with customer-centric focus.
• Ability to communicate clearly and in a timely manner with team, customers, internal & external stakeholders.
• General knowledge of social, political, economics, finance, labor laws, and regulations.
• Previous success motivating and engaging teams to deliver high customer satisfaction within defined cost budgets
• Performance management, staffing, management proficiency, coordination, coaching, and recognition.
• Previous experience in managing operations business, process improvement, decision making, strategic planning, and quality management skills.

 How to Apply for the Vacancy

Interested and qualified candidates should: Click here to apply online

Application Deadline

Not Specified.