Technical Support Engineer (Remote) at Moniepoint Incorporated

Job Title: Technical Support Engineer

Location: Lagos (Remote)
Employment Type: Full-Time

About Moniepoint:

Moniepoint is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

 Qualification for the Vacancy

• B.Sc Degree in Information Technology, Computer Science or relevant field
• Proven work experience as a Technical Support Engineer or similar role.
• Minimum of 3 years experience supporting software applications.
• Experience in a support or other service-oriented customer facing role.
• Experience in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what’s going on.
• Basic Understanding of OOP concepts and other programming concepts.
• In depth knowledge of SQL databases particularly MYSQL.
• Familiarity with basic network concepts and tools.
• Experience troubleshooting using stack traces and log file.
• Familiarity with Git and continuous integration, delivery, and deployment principles
• Experience interacting with APIs and troubleshooting related requests.
• Hands-on experience with Windows/Linux/Mac OS environments.

 How to Apply for the Vacancy

Interested and qualified candidates should: Click here to apply online

Application Deadline:

Not Specified.